There’s many some-more to automobile tenure than simply picking adult a keys to a new indication and pushing it away. Over a past 10 pages, we’ve listed some of a best deals on a tip 50 behaving cars in a Driver Power survey. But bagging a discount is usually one partial of a journey.
Your automobile needs unchanging upkeep and servicing, and, on some occasions, even repairs. This is where a good dealership knowledge will make a large difference
to how we demeanour on your time owning a car.
To assistance we select a right indication with a best dealers in a business, we’ve ranked a tip 28 franchised networks in a UK, formed on feedback from a owners who used them.
We quizzed drivers on possibly there was adequate parking on site, how purify and pleasing a watchful areas were, possibly staff were well-behaved and explained all of a work they were doing clearly, and if that work was finished good and finished on time.
We also wanted to know if dealers had pleasantness cars available, and when it came to value for money, we were meddlesome in conference possibly owners felt their dealer’s rates and fees were suitable for a work that had been carried out.
As always, a best franchised dealers in a business scored good in all categories, since any slip-up can simply cost a place or dual in a ranking.
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Biggest censure we had with your dealer
On normal usually 11 per cent of owners told us they had a problem with their dealer. But of those who did, a infancy highlighted that their play wasn’t means to code or repair a fault. This could also explain since another 19.1 per cent of business were discontented with their play – if staff onslaught to find out what’s wrong with a car, they’re doubtful to be means to finish a work on time.
Another 16.2 per cent of drivers told us that they didn’t like a fact that their automobile wasn’t purify when it was returned. This competence not sound like a large understanding to many people, yet a dealers that went a additional mile were rewarded this year.
Staff pleasantness and pleasantness to fact also played a purpose – dealers with staff who picked adult a phone and were well-behaved clearly had an advantage over those that didn’t. The same goes for staff who took time to yield correct cost estimates.
Reasons we chose your dealer
When a time came to select your play for servicing, preference clearly played a large role. Most owners stranded with a play they bought their automobile from, while a accessible plcae was a second biggest means in your decision.
However, a rest of a stats make for engaging reading. Dealers that had a right staff and imagination were clearly rewarded with repeat business – even if it meant a longer outing for a patron – and those that kept their prices opposition were also popular.
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Word of mouth still plays a purpose in a digital age, with 4 per cent of drivers guileless a recommendations of family and friends. Finally, those with bustling schedules and lives appreciated dealers that stayed open late or started trade early.
What form of play do we use for servicing and what form of use was performed?
Close to half of all use visits were for simple upkeep that mostly enclosed oil and filter changes. And while scheduled services done adult a second many visits, repairs due to an collision or other variable business were a reason for scarcely one in 10 drivers visiting their dealer.
When a time came to collect that garage to go to, a infancy of drivers opted for a franchised branch. Compared with final year, a somewhat aloft share of drivers opted to use eccentric garages, while a tiny minority continue to use specialists that are mostly a bit pricier than unchanging eccentric dealers. But these outlets should have a combined imagination in a marque to make a additional value paying.
Best automobile dealers 2018
1. Lexus – 90.23%
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Image 3 of 12
Another year, and it’s another first-place finish for Lexus. What unequivocally impresses about this result, aside from a fact that a association didn’t arrange any reduce than fourth place in any sold category, is that Lexus has confirmed a position while opposition manufacturers have altered adult and down a rankings over a years. Courteous staff go a additional mile, with glorious communication, workmanship and unrivalled service. Clearly this VIP diagnosis means owners are some-more than happy with a value for income they’re getting; Lexus placed above Toyota in that difficulty and rose 6 positions when compared with final year.
Case study: Joshua Fernie
Drives: Lexus RX 450h
Joshua Fernie, from Lincoln, bought his RX 450h from Lexus Hull in 2016, and his certain knowledge isn’t a one-off – Hull was one of usually 10 European dealers to win a brand’s Kiwami endowment for patron use and hospitality.
“It’s been one of a best cars we have ever owned, and a play has been wonderful,” Joshua told us. “We live 40 miles from Hull, and staff come and collect a RX, leave a loan automobile and dump off my automobile when it’s been serviced. My father was pushing a RX in a area once when it indispensable servicing, and they lent him an LC 500 while a automobile was being worked on.”
The friendly, useful and associating staff make all a disproportion for Joshua. “We all wish a best automobile on a market, yet that’s usually half a story,” he explained. “The dealership is a other half. The MD comes and chats to us, a sales group is accessible yet being crude and a receptionist knows us by name. Lexus Hull is glorious in each capacity.”
Owner’s view: “Everyone from a receptionist to a use confidant and a technicians is intensely useful and professional.”
2. Honda – 89.43%
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Image 4 of 12
This year sees Honda keep a second-place finish from 2017, creation it a heading mainstream manufacturer in a play survey. For a second year in a quarrel a code scored a first-place finish in a value category. The fact Honda has a comparatively slight operation of cars will have helped a dealers to finish work in a timely manner, while good communication keeps owners in a loop about when their automobile will be ready. It wouldn’t take many for Honda’s dealers to bind a tip mark subsequent year, either, with a slight alleviation in play comforts and a larger accessibility of pleasantness cars approaching to put them in an even stronger position.
Case study: Richard Renson
Lives: Worthing, East Sussex
Drives: Honda HR-V
Richard Renson, from Worthing, E Sussex, bought his HR-V from Yeomans Honda in Littlehampton in 2016, and he has zero yet good things to contend about a experience.
“The play is brilliant,” he told us. “It collects a car, services it and drops it off. We’re unequivocally spoilt.
“The use manager is always committed in creation certain we’re happy, and bends over retrograde to find a servicing container that works for us.” Richard pronounced he’s anticipating to reinstate his HR-V in March, and will unequivocally go to Yeomans as a initial pier of call. “Good use depends for a lot,” he added.
“It’s a large company, yet Yeomans Honda still feels like a family business. Staff are unequivocally useful and friendly, and I’d positively suggest a play to friends and family.”
Owners’ view: “The paperwork is always really clear, surveying a work, tools and prices. Makes it easy to understand.”
3. Toyota – 88.83%
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Image 5 of 12
Clearly Lexus’s glorious patron use has burnished off on Toyota, and a primogenitor organisation earns a lectern in this year’s survey, adult 4 places from 2017. Indeed, Toyota’s play comforts are second usually to Lexus, as is a courteousness of staff and a speed during that they work. The peculiarity of a workmanship was also rarely praised and communication was rated strongly. The emanate of pleasantness automobile accessibility still needs to be addressed, and Toyota dealers don’t offer a approaching value for income that their Lexus counterparts do. If these elements can be polished, afterwards don’t be astounded to see Toyota furnish a one-two in subsequent year’s play survey.
Owner’s view: “The staff are always certain and friendly, and a peculiarity of work is excellent.”
4. Suzuki – 88.75%
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Image 6 of 12
It’s a tiny association with low sales figures, yet a fourth-place finish – a same outcome as in final year’s consult – is high regard for Suzuki’s authorization network. It also means Japanese makers close out a tip 4 positions in this year’s survey. Suzuki owners are a many confident when it comes to a customary of work carried out, while good value for income and well-behaved staff helped to accelerate a altogether score. Customers also favourite a play facilities, a speed with that work was finished and how staff kept them informed. If Suzuki can urge a opening to pleasantness cars, afterwards it could be sitting on a lectern subsequent year.
Owner’s view: “They always know what they’re doing. My automobile always gets spotless before it’s handed back.”
5. Jeep – 87.53%
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Image 7 of 12
For a second year running, a customary of a comforts during Jeep dealerships is a biggest bugbear for owners. But scores have also depressed somewhat in other areas, so a US association drops dual places. However, this is still a illusory feat and puts Jeep good brazen of a opposition European 4×4 brands. The communication of a well-behaved staff was again a prominence for customers, and a accessibility of a pleasantness automobile put Jeep dealers in a good light. Owners feel that a value for income they’re removing isn’t utterly as good as it was final year, yet is still reasonable, and a customary of work and a timeliness of a execution also mount out.
Owner’s view: “Service news was minute and really comprehensive, and enclosed recommendations for a future.”
6. Alfa Romeo – 86.97%
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Image 8 of 12
Alfa Romeo is this year’s Driver Power rebirth brand. The Giulia warranted a lectern in a new automobile countdown, and now a Italian marque is a new opening in a play consult as a top-performing European firm. Reliability wasn’t one of a Giulia’s clever points in a difficulty results, so owners have had copiousness of first-hand play experience. The comforts come in for a biggest criticism, nonetheless this is done adult for by a communication supposing by a accessible staff, as good as a customary of a work. Jobs could be finished faster, yet that is approaching to collect adult once dealers are some-more sensitive with new models such as a Giulia and Stelvio.
Owner’s view: “My play didn’t have a pleasantness automobile available, yet went out of a proceed to get me one. Very impressed.”
7. Kia – 86.86%
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Compared with final year, Kia has softened in some categories and mislaid out in others to say a position in a reduce half of a tip 10. There’s some-more possibility of removing a pleasantness automobile than before, and a staff are still accessible and let owners know how work is progressing. But a volume of time it takes has proven frustrating, a play comforts are usually normal in terms of peculiarity and a customary of work has slipped slightly, too. Where Kia does mount out is with a value for income it offers; it ranked second in this category. Good-value, fixed-price servicing, and guaranty work that’s lonesome for 7 years assistance here.
Owner’s view: “The fixed-price servicing is great. Staff are friendly, too, and work is finished on time.”
8. Skoda – 86.75%
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Image 10 of 12
For a manufacturer accustomed to finishing nearby a tip of a Driver Power consult results, Skoda’s eighth place in a play survey, down from fifth in 2017, competence be a disappointment. Where Skoda was once a bill brand, it’s relocating upmarket with models like a Kodiaq and Karoq, and it appears dealers are holding their eye off a value for income brief, too, slipping from fourth to 15th in that section. The customary of work still can’t be faulted, though, and a play comforts came in for praise, yet reduce scores for staff pleasantness and communication, and tardiness when it comes to finishing work, will be means for concern.
Owner’s view: “I was greeted immediately, looked after good and sent follow-up E-mails to endorse all went okay.”
9. Volvo – 86.48%
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Image 11 of 12
A burst of 7 places in 2018 sees Volvo mangle into a tip 10 and finish brazen of a status German rivals. The Swedish association maintains a position as one of a heading choices if we need a pleasantness car, yet a genuine alleviation has been with play facilities. Franchises now offer stylish watchful areas that are a compare for a cars in terms of quality. While a customary of work and value for income owners get is still merely average, dealers spin vehicles around quickly. If staff were some-more well-behaved when they finally contacted owners, afterwards Volvo could pierce even serve adult a play ranking in 2019.
Owner’s view: “My play was recently refurbished. Now it looks like a five-star hotel entrance.”
10. Mitsubishi – 86.42%
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Image 12 of 12
A new opening in this year’s play survey, Mitsubishi can be unapproachable of a tip 10 finish for a tiny rope of dealerships. There are no below-average scores for a firm, with a customary of a dealerships earning a biggest criticism. Considering Mitsubishi’s singular indication range, it’s no warn that pleasantness automobile accessibility is stingy, while staff communication, a customary and value of a work carried out could be discriminating to boost a brand’s destiny standing. Owners are gratified with a discerning turnaround offering by dealers – operative vehicles like a L200 pick-up need to be off a highway for as brief a time as probable to keep businesses moving.
Owner’s view: “My automobile was collected from work, serviced, cleared and returned 3 hours later.”
Worst dealers 2018
24. Mazda – 84.20%
Percentage of owners who had a problem: 13.9%
According to Mazda owners, play staff are respectful and courteous, yet a Japanese code has work to do when it comes to aftersales care. A miss of communication was one emanate that was highlighted by customers, while a customary of a play facilities, as good as a workmanship of any jobs carried out, were both questioned. Combine these gripes with a slower-than-average work rate, unsatisfactory value for income and a miss of pleasantness cars accessible for those who wanted them, and Mazda was propitious not to be during a behind of a container of Japanese manufacturers.
Owner’s view: “I was told a play indispensable 8 weeks’ notice to yield a pleasantness automobile for me.”
25. Nissan – 83.85%
Percentage of owners who had a problem: 13.0%
If we expostulate a Nissan, you’re doubtful to be looking brazen to visiting your internal dealer. Owners rate a brand’s franchises as a slightest appealing of all, with a miss of parking and bad watchful areas being sold bugbears. The residue of a play knowledge doesn’t get many better, with musing staff who keep owners in a dark, including unwell to let them know if a pursuit is holding longer than anticipated. And when cars are collected, owners find a customary of workmanship to be poor. All of this means that Nissan stays in 25th place – a usually rays of light being a accessibility of pleasantness cars and a value for income owners are getting.
Owner’s view: “My pleasantness automobile was cancelled an hour before my appointment, so we had to reschedule since of this.”
26. Dacia – 83.50%
Percentage of owners who had a problem: 9.1%
With a no-nonsense, bill approach, Dacia has determined itself as a renouned code among penny-pinching UK automobile buyers. Unfortunately, owners get what they compensate for, and a dealers also offer an aftersales knowledge on a budget. Dacia is bottom of a raise for a accessibility of pleasantness cars, while play comforts disappoint, even yet a network has usually been in existence for around 6 years. The pleasantness of staff could be better, as could a customary of work carried out. But maybe a biggest letdown is a viewed value for income offering by Dacia dealers. Last year, a network placed 16th in a category, yet this year it finished behind Renault in 25th.
Owner’s view: “I had to follow a garage to find out when my automobile would be finished.”
27. Renault – 83.49%
Percentage of owners who had a problem: 8.6%
A dump of 16 places compared with 2017 is bad adequate for Renault, yet it’s value remembering that a dealers were a top rated in Driver Power 2016. So where has it all left wrong? Well, owners don’t like a comforts for starters, with unwashed outlets, a miss of parking and unsatisfactory watchful areas reported. There was a default of pleasantness cars for those who wanted them, while owners felt that staff didn’t promulgate really good with them and a customary of work wasn’t adult to expectations. Being feeble sensitive didn’t assistance when cars weren’t prepared on time, either, nonetheless value for income was tiny satisfaction for customers.
Owner’s view: “I paid for a use to find out a filters weren’t changed, even yet we was told they would be.”
28. Land Rover – 82.85%
Percentage of owners who had a problem: 22.5%
A slip of 10 positions and 4 last-place difficulty rankings put Land Rover’s franchises during a bottom of a pile. Record sales have seen dealers opposite a nation operative overtime to get new cars on a road, yet a aftersales side of a business hasn’t kept adult with demand. Poor communication, a miss of courtesy, unsatisfactory workmanship and late jobs are all issues that need to be addressed if Land Rover wants to keep customers, generally since owners feel they’re profitable over a contingency for this lifeless service. At slightest there’s a larger possibility than many of removing a pleasantness automobile while watchful for their cars to be fixed.
Owner’s view: “There’s subsequent to no room for parking. As a result, my possess automobile has come behind with repairs on it.”
Now see a best cars to possess 2018, gathered from Driver Power data…